Privacy Policy

EFFECTIVE 1 JANUARY 2026

This Privacy Policy explains how we collect, store, use, and share your Personal Information. “Personal Information” refers to any data that can identify you as an individual, such as your name or contact details.

COLLECTION OF PERSONAL INFORMATION AND DATA

Collection

We may collect Personal Information from you when you communicate or engage with us, including when you:

·        make enquiries about our services or contact us for any reason, allowing us to handle and respond to your questions, concerns, or complaints;

·        interact with, register on, post to, like, or follow our social media pages, forums, or blogs;

·        use or create an account on our website, patient management system, or mobile app;

·        subscribe to any of our services;

·        register for or attend one of our events; or

·        subscribe to our newsletter or complete a form or survey.

Personal Information we collect about you

We may collect the following types of Personal Information:

· Your name.

· Your address, phone number, email address, and other contact details.

· Information you provide when communicating with us by phone, email, through our website, patient management system, mobile app, social media, or any other channel. This includes details you share—or that we obtain—when you use our website or systems, subscribe to our services, or make enquiries.

· Information relating to your physical, mental, or emotional health and wellbeing.

· Information about events you are invited to, along with any relevant personal details or preferences needed to organise and manage those events.

Cookies

A cookie is a small data file that may contain an anonymous unique identifier. Cookies are sent to your browser by a website and stored on your device. Like many websites, we use cookies to collect information. You can set your browser to refuse cookies or to alert you when cookies are being sent. You can choose to disable cookies.

Use of Personal Information

We collect and use your Personal Information to deliver our services to you and to improve those services over time. This includes using your information to:

contact or identify you;
provide content or services you request;
set up and manage your account;
bill you (unless another payment method is agreed) and collect any amounts you owe;
inform you about other services we believe may interest you (you can opt out at any time);
review and improve our customer service;
protect and enforce our rights in our relationship with you;
support cybersecurity and information security;
use data in an aggregated, non-identifiable form for research, analysis, or sharing with third parties conducting research (we may receive fees or commissions for providing this non-identifiable data);
comply with legal and regulatory requirements; and
carry out any other purposes you authorise.

If you do not provide the Personal Information we request, we may not be able to provide our services to you.

We and our agents may send you marketing communications (electronic or otherwise) about our rewards, special offers, promotions, or those of our agents or selected third parties that we believe may interest you. You can opt out of receiving these communications at any time through the mobile app, our “Contact” webpage, or by using the unsubscribe option in the relevant message. Once we receive your request, we will remove you from our marketing list.

DISCLOSURE OF PERSONAL INFORMATION

We may use your Personal Information for the purposes set out above in this Privacy Policy. As part of this use of your Personal Information, we may disclose your Personal Information to the following third parties:

· our related companies and affiliates if applicable

· the persons we use to provide our services to you if applicable.

· third party contractors that provide services to you on our behalf including other alternative health care practitioners who maybe be consulted if required to give you the best possible outcome.

· third party contractors and providers of goods and services, such as courier and delivery companies, marketing and promotion companies, and business support services like storage and handling of documents and data, and information technology service providers;

· professional service firms providing services to us, such as legal or accountancy services; or others where required by law.

We will not otherwise disclose your Personal Information unless we reasonably believe that you have authorised us to do so. However, please be aware that we may be required to disclose your Personal Information without your consent where such disclosure is required by law.

From time to time, you may request that we do not disclose certain Personal Information relating to you to any third party. If you wish to make such a request, please contact us using the contact details set out in the final section of this Privacy Policy. We will then provide you with an opt-out form for completion, specifying the Personal Information you would like us to refrain from disclosing.

Please note that we may need to disclose certain Personal Information relating to you where such disclosure is necessary to enable us to provide our services to you. Accordingly, if you request that we refrain from disclosing such Personal Information in these circumstances, we may be unable to provide you with our services.

Overseas Disclosures

If one or more of the third parties, related companies, or affiliates referred to above are located overseas, your Personal Information may be disclosed to those parties outside New Zealand.
Where we disclose your Personal Information overseas, we will do so only in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. We will also take all reasonable steps to ensure that your Personal Information is held, managed, and accessed in accordance with appropriate standards for the protection of Personal Information.

If you’d like a more formal legal tone or a simpler, plain-language version, I can revise it further.

Accessing and Correction of Personal Information

You may request access to the Personal Information we hold about you, or request that we update or correct any such Personal Information, by submitting your request in writing to info@altheahealings.com.
We will consider your request as soon as reasonably practicable and in accordance with applicable laws. If we are unable to provide access to the Personal Information you have requested, we will explain the reasons for our decision in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020 when responding to your request.

How Long We Keep Your Personal Information

We will retain your Personal Information only for as long as it is necessary to fulfil the purposes for which it was collected. However, we may be required to retain certain Personal Information for specified periods in order to comply with applicable legal obligations.

Change of Ownership

In the event of a change in ownership of all or part of our business, your Personal Information may be transferred to the new owner to enable the continued operation of the business and any related entities or affiliates.

Changes to This Privacy Policy

We may modify, amend, or update this Privacy Policy from time to time. Any changes will be notified by posting the updated version on our website. It is your responsibility to review this Privacy Policy periodically for any updates.
Your continued use of our website, products, or services after any changes to this Privacy Policy have been posted will be taken as your acceptance of those changes.

CONTACT US

If you have any questions, comments or concerns about our Privacy Policy, please contact us at info@altheahealings.com

You may also contact us in writing at 490 Bickerstaffe road, RD2 Maungaturoto or by phone at +64 22 158 3070.