Terms & Conditions

1. Introduction

1.1 These terms and conditions (the “Terms”) govern your access to and use of the services and information provided by Restorative Compassion and Althea Sachi (NZ) (“Autonomy,” “we,” “us,” or “our”). References to “our” include our clinic space, employees, contractors, and assignees, as applicable.

1.2 References to “you” or “your” in these Terms refer to the individual using our services.

1.3 By accessing or using the services, you acknowledge that you have read and agree to comply with these Terms. Please read them carefully.

1.4 We may update, modify, or amend these Terms, including fees, from time to time. If any changes may disadvantage you and are within our control, we will notify you by email and/or text at least 10 days before the changes take effect.

1.5 The date at the top of these Terms will reflect the date the changes take effect. It is your responsibility to review the most current version of the Terms. Continued use of our services after any changes constitutes your acceptance of the amended Terms.

2. Services

2.1 I provide a range of alternative health services, including but not limited to colour therapy, energy healing, physical adjustments involving therapeutic touch, homeopathy, and Compassion Key trauma healing.

2.2 I will provide these services to you in accordance with the terms set out in these Terms. The manner and means by which the services are performed will be determined at my sole discretion.

3. Your Account

3.1 You will be required to provide certain personal information and login credentials (including a username and password) to enable us to establish a personalised account for you (“Your Account”).

3.2 Your Account will allow you to enter, amend, delete, and view personal and billing information; complete surveys and questionnaires; provide medical and health-related information; access health coaching details, test results, health data, and biomarkers; book meetings and online sessions with your practitioner or coach; communicate via chat with your practitioner or coach; and order or subscribe to products and services.

3.3 You must keep your login credentials secure and confidential to prevent unauthorised use. If Your Account is accessed by another person using your login credentials, or if you know or suspect that another person has obtained your login credentials, you must immediately notify us at info@altheahealings.com.

3.4 You agree that once Your Account has been created, we may send you communications, whether electronic or otherwise, using the contact details provided in Your Account.

3.5 You warrant that all information you provide to us is true, accurate, and complete. If your circumstances change such that any information you have previously provided becomes inaccurate or incomplete, you agree to notify us immediately by email at info@altheahealings.com.

4. Fees

4.1 The fees for services are set out on our website and are inclusive of GST.

4.2 Payment for all services must be made at time of booking services by credit or debit card or by automatic bank transfer to the bank account nominated. All fees must be paid in full without set-off, deduction, or withholding of any kind.

4.3 Services are not secured until fully payment is received.

5 Refund policy

5.1 Program is offered to you as is. No refunds will be issued for any reason.

5.2 Session times and dates may be changed in extreme circumstance like sickness or family death. Notification of no less than 24 hours is required.

6 Chargebacks

6.1 You agree that you shall not initiate any chargebacks via your payment provider. Any payments that are not refundable as outlined in these Terms and Conditions are final and may not be charged back.

6.2You are responsible for any fees associated with recouping payment and any associated collection fees.

7. Termination

7.1 You may stop using our services at any time. If you wish to terminate or close Your Account, you may do so by emailing us at info@altheahealings.com.

7.2 We reserve the right, in our reasonable discretion, to suspend or terminate your access to Your Account and/or our services at any time, whether temporarily or permanently. This right may be exercised if you breach these Terms, including failure to pay any amounts owed to us. We will notify you of any suspension, termination, and/or closure of Your Account using the contact details you have provided to us.

7.3 If, at the time of suspension or termination of our services and/or closure of Your Account, you have purchase services and not completed sessions, all amounts unused will be refunded as per the refund policy.

8. Warranties and Indemnity

8.1 We warrant that we will exercise all reasonable skill and care in the provision of our services to you.

8.2 Our services are provided on an “as is” basis. To the fullest extent permitted by applicable law, all conditions, warranties, representations, or guarantees, whether express or implied, are excluded.

8.3 You acknowledge that our services are complementary to, and not a substitute for, advice, diagnosis, or treatment provided by qualified medical practitioners.

8.4 You acknowledge and agree that you have not relied on any representation, warranty, or statement made by us that is not expressly set out in these Terms. Without limitation, you acknowledge that we do not represent or guarantee that you will achieve or maintain optimal health or any specific health outcome as a result of receiving our services.

8.5 You acknowledge and agree that any past health outcomes or successes experienced by you or others do not constitute a guarantee of future results, as outcomes may vary due to individual characteristics, behaviours, and external factors beyond our control.

8.6 You agree to release us from any claims that you may have against us and will at all times indemnify us against all proceedings, actions, claims or demands made by any person whether for personal injury (including death and disability) or otherwise and whether occasioned by negligence, breach of a statutory duty, tort, equity, breach of contract or otherwise suffered as a result of or in connection with you using our services.

9. Website and Mobile App

9.1 You agree that you will not use our website, patient management system, or mobile app:
(a) for any unlawful, fraudulent, or improper purpose;
(b) in any way that alters, damages, impairs, or interferes with the use of the website, patient management system, or mobile app by any other person; and/or
(c) to introduce or transmit any harmful or malicious material, including spyware, viruses, or other damaging code.

9.2 We may, at our discretion, release updates, upgrades, or new versions of the website and/or mobile app from time to time without prior notice.

9.3 The website and/or mobile app may be unavailable from time to time due to errors, defects, maintenance, or circumstances beyond our reasonable control (including viruses or other harmful elements). We will use reasonable endeavours to minimise any such unavailability or disruption.

10. Intellectual Property

10.1 In these Terms, Intellectual Property means all present and future rights, title, and interests in and to any copyright, trade marks, service marks, trade names, domain names, software, know-how, designs, databases, and any other proprietary or intellectual property rights, whether registered or unregistered.

10.2 All Intellectual Property in the website and the mobile app is owned by us or our licensors, as applicable. Except for your personal, non-commercial use of the website and mobile app in accordance with these Terms, you must not use, reproduce, copy, modify, distribute, display, or otherwise exploit any content or material on the website or mobile app without our prior written consent.

10.3 You must not, and must not permit any third party to, copy, reverse engineer, decompile, disassemble, attempt to derive the source code of, modify, create derivative works from, repost to other applications or websites, alter, distribute, license, sub-license, sell, or otherwise transfer any part of the website or mobile app in any form.

11. General

11.1 We may communicate with you by telephone, text message, and/or email, and you consent to receiving communications from us using the contact details you provide.

11.2 You must not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, subcontract, or novate some or all of our rights, obligations, or interests under these Terms to another person, provided that doing so does not materially prejudice your rights. If we do so, we will notify you, including details of the transferee and the effective date of the transfer.

11.3 Any failure or delay by either party to enforce any provision of these Terms, or any waiver of a breach, does not operate as a waiver of any subsequent breach or limit that party’s right to enforce strict compliance with these Terms.

11.4 If any provision of these Terms is held by a court or administrative authority of competent jurisdiction to be illegal, invalid, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

11.5 These Terms, and any use of our services in New Zealand, are governed by and construed in accordance with the laws of New Zealand. The courts of New Zealand have exclusive jurisdiction in relation to any dispute arising out of or in connection with these Terms.